PRIVACY POLICY

1. INFORMATION WE MAY COLLECT

Depending on how you interact with LPA, we may collect the following categories of information:

• Contact and identification information, such as your name, email address, telephone number, business or organization name, professional title, and mailing or billing address.
• Transaction and payment-related information, such as purchase information, transaction status, billing information, and payment-related records. Payments may be processed by third-party payment service providers. LPA does not generally receive or store complete payment-card numbers or banking credentials submitted directly to those providers.
• Professional and organizational information, such as your professional role, leadership responsibilities, business or organizational context, professional objectives, team information, and other information relevant to an inquiry or engagement.
• Diagnostic and advisory information, including information you voluntarily provide through questionnaires, intake forms, interviews, communications, diagnostic processes, or advisory engagements. Depending on the engagement, this may include information concerning leadership performance, decision-making, communication, pressure, workload, professional circumstances, recovery, personal capacity, professional-private interfaces, goals, challenges, and other information relevant to the services requested.
• Communications, including information contained in emails, forms, messages, inquiries, meeting communications, feedback, or other correspondence with LPA.
• Technical and usage information, which may include IP address, browser or device information, referring pages, pages visited, dates and times of access, and similar technical information generated when interacting with our online services.

LPA services are professional leadership-performance and advisory services and are not healthcare or clinical services. Clients and prospective clients should not provide medical records, clinical records, or other sensitive information that is not reasonably necessary for the applicable inquiry or LPA engagement.

We ask clients and prospective clients not to provide information that is unnecessary for the relevant LPA service or inquiry.

2. HOW WE COLLECT INFORMATION

We may collect information:

• directly from you;
• through our landing page and contact mechanisms;
• through diagnostic or client intake forms;
• through email, meetings, interviews, or other communications;
• when you purchase or use our services;
• through service providers involved in operating our business or delivering requested services; and
• automatically through technologies used to operate, secure, or understand use of our online services.

3. HOW WE USE INFORMATION

We may use personal information to:

• respond to inquiries and communicate with prospective or existing clients;
• evaluate whether LPA services may be appropriate for an inquiry or engagement;
• establish, administer, and perform client engagements;
• provide leadership-performance diagnostic, analysis, advisory, coaching, training, and related professional services;
• prepare client-specific analyses, reports, recommendations, communications, and deliverables;
• process and administer purchases and payments;
• provide customer support;
• maintain appropriate business and transaction records;
• operate, maintain, secure, and improve our landing page, systems, services, and business operations;
• detect or prevent fraud, misuse, security incidents, or other potentially harmful activity;
• protect our rights, clients, systems, intellectual property, property, and legitimate business interests;
• comply with applicable legal, regulatory, accounting, tax, contractual, or other requirements; and
• establish, exercise, or defend legal claims where necessary.

We may also use aggregated or de-identified information for legitimate business, analytical, service-development, or operational purposes where that information no longer reasonably identifies an individual.

4. AI-SUPPORTED PROCESSING

LPA may use AI-supported and other technology tools to assist with organizing, structuring, analyzing, synthesizing, or drafting information in connection with its services.

LPA applies human professional judgment and review to substantive client-facing analysis and recommendations. AI-supported processing is intended to support, rather than replace, LPA’s professional judgment.

LPA seeks to limit information provided to technology providers to what is reasonably appropriate for the relevant purpose. Where third-party technology providers are used, information may be processed by those providers as necessary to provide the applicable technology or service, subject to applicable terms, privacy practices, contractual arrangements, security measures, and legal requirements.

LPA does not sell diagnostic or client-engagement information to third parties for their independent marketing purposes.

5. HOW INFORMATION MAY BE DISCLOSED

We do not sell personal information in exchange for monetary consideration.

Personal information may be disclosed or made available as reasonably necessary to:

• technology, hosting, cloud, communications, form, scheduling, analytics, payment-processing, professional, administrative, or other service providers supporting LPA operations or delivery of services;
• professional advisers, such as attorneys, accountants, or other advisers, where reasonably necessary;
• governmental, regulatory, judicial, or law-enforcement authorities when required or permitted by applicable law;
• protect LPA, our clients, other persons, our systems, intellectual property, property, or legal rights;
• investigate or respond to suspected fraud, misuse, security threats, or unlawful activity; or
• facilitate a legitimate corporate transaction, such as a merger, acquisition, financing, restructuring, sale, or transfer of business assets, subject to applicable requirements.

Service providers may process information as reasonably necessary to perform services supporting LPA, subject to applicable terms, privacy practices, contractual arrangements, and legal requirements.

6. PAYMENT PROCESSING

Payments may be processed through third-party payment service providers.

When a customer submits payment information directly to a third-party payment service provider, that provider processes the information according to its own terms, privacy practices, and security procedures. LPA may receive transaction-related information necessary to confirm and administer the purchase but does not generally receive or store complete payment-card numbers or banking credentials submitted directly to the payment processor.

7. CONFIDENTIALITY OF LPA ENGAGEMENT INFORMATION

LPA recognizes that leadership-performance engagements may involve confidential professional, organizational, or personal information.

We take reasonable measures designed to limit access to such information to circumstances in which access is appropriate for operating our business, providing the relevant services, complying with applicable requirements, protecting legitimate interests, or as otherwise authorized.

Additional confidentiality, data-handling, or information-use provisions applicable to a particular paid engagement may be contained in the applicable Client Agreement or other written engagement terms. Where applicable, those engagement-specific provisions apply to the client relationship in addition to this Privacy Policy.

8. INFORMATION SECURITY

LPA uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

No electronic transmission, online platform, storage system, or security measure can be guaranteed to be completely secure. Accordingly, while we take reasonable measures designed to protect information, absolute security cannot be guaranteed.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as appropriate to perform or administer an engagement, maintain business records, comply with applicable legal, tax, accounting, regulatory, contractual, or other obligations, resolve disputes, enforce agreements, and protect legitimate business interests.

Retention periods may vary depending on the nature of the information, the purposes for which it is processed, and the context in which it was collected.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our landing page and service providers may use cookies or similar technologies for functionality, security, performance, analytics, or operation of online services.

The availability and operation of such technologies may depend upon the technologies and service providers used by LPA from time to time.

Where required by applicable law, additional notice, consent, or choice mechanisms may be provided.

11. THIRD-PARTY SERVICES AND LINKS

Our landing page or communications may contain links to, or integrate with, third-party websites, platforms, applications, or services. Those third parties operate under their own terms, privacy policies, and security practices.

LPA is not responsible for the privacy practices, security practices, or content of independently operated third-party websites or services. We encourage users to review applicable privacy information before providing personal information directly to a third party.

12. INTERNATIONAL PROCESSING

LPA and service providers supporting LPA may process or store information in the United States or other jurisdictions in which relevant service providers operate.

Information processed in another jurisdiction may be subject to laws that differ from those of the jurisdiction in which the information was originally collected. Where applicable law imposes specific requirements concerning international transfers of personal information, LPA will address those requirements as applicable to the relevant processing.

13. PRIVACY RIGHTS AND CHOICES

Depending on your place of residence and applicable law, you may have certain rights concerning your personal information. These may include rights to request access to, correction or deletion of, or a copy of certain personal information, or other rights concerning the processing of personal information.

Privacy-related requests may be submitted using the contact information below.

We may take reasonable steps to verify your identity and authority to make a request before responding. Certain information may be retained, and certain requests may be limited or declined, where permitted or required by applicable law, including where retention or processing is appropriate for legal, contractual, security, fraud-prevention, recordkeeping, dispute-resolution, or other legitimate purposes.

LPA will respond to applicable privacy requests as required by applicable law.

14. CHILDREN’S PRIVACY

LPA services are designed for adults in professional, leadership, business, or organizational contexts and are not directed to children.

We do not knowingly solicit personal information from children through our landing page or professional services. If we learn that personal information from a child has been collected in circumstances requiring action under applicable law, we will take appropriate steps consistent with applicable requirements.

15. MARKETING COMMUNICATIONS

Where LPA sends marketing or promotional electronic communications, recipients may opt out of future marketing communications through an unsubscribe mechanism provided, where applicable, or by contacting us.

Opting out of marketing communications does not prevent LPA from sending non-promotional communications relating to an inquiry, transaction, client engagement, legal matter, or other existing business relationship.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, legal requirements, or other circumstances.

The “Last Updated” date above indicates when this Privacy Policy was most recently revised. The current version will be made available through our landing page.

17. CONTACT

Questions or requests concerning this Privacy Policy or LPA’s handling of personal information may be directed to: